U.S. Orders: We offer free shipping on all orders within the United States, including Puerto Rico. Please note, we do not ship to PO boxes or use shipping/freight forwarders.
International Orders: Express worldwide shipping is available via UPS/DHL for $25 USD. Please note, we do not ship to PO boxes. We are currently offering free express shipping to selected countries for a limited time.
Estimated Delivery Times: Orders will be processed within 3 business days if items are in stock. Please note, processing times exclude weekends and U.S. federal holidays.
Tracking Your Order: You will receive an email/SMS confirmation with a tracking number once your order has shipped.
Taxes and Duties for International Orders:
DDP Countries Include: Australia, Austria, Belgium, Bulgaria, Canada, Czech Republic, China, Croatia, Cyprus, Denmark, Estonia, Finland, France, French Guiana, Germany, Greece, Guadeloupe, Hong Kong, Hungary, Ireland, Italy, Japan, South Korea, Latvia, Lithuania, Luxembourg, Malaysia, Malta, Martinique, Mexico, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Reunion, Romania, Singapore, Slovak Republic, Slovenia, Spain, Sweden, Switzerland, Taiwan, United Kingdom
DDU Countries Include: Andorra, Anguilla, Armenia, Azerbaijan, Belarus, Bhutan, Bonaire, Saint Eustatius and Saba, Cape Verde, Cayman Islands, Cook Islands, Curacao, East Timor, Eritrea, Ethiopia, Macedonia (F.Y.R.O.M.), Falkland Islands, Faroe Islands, French Polynesia, Georgia, Gibraltar, Greenland, Guinea, Guinea-Bissau, Haiti, Iraq, Kazakhstan, Kiribati, Kyrgyzstan, Laos, Libya, Madagascar, Malawi, Marshall Islands, Mauritania, Micronesia, Moldova, Mongolia, Montenegro, Mozambique, Nauru, Nepal, New Caledonia, Northern Mariana Islands, Palau, Russia, Samoa, San Marino, Sao Tome and Principe, Solomon Islands, St Barthelemy, Sudan, Suriname, Thailand, Tonga, Tunisia, Tuvalu, Ukraine, Uzbekistan, Vanuatu, Vatican City, Zambia, Zimbabwe
We are constantly endeavoring to improve our customer service. At this time, you may return/exchange any unused, unworn, undamaged items purchased within 14 days, and you shall be responsible for the shipping fee incurred.
All items must be returned in perfect condition, unused, and with the original dust bag. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn or not in their original packaging. Sabrina Zeng reserves the right to refuse any return on merchandise that does not meet our return requirements.
Please follow below self return process. For exchanges and any further assistance, please email info@sabrinazeng.com.
1. Log in to your account by clicking the "log in" in the store's navigation or visit here.
2. Click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.
3. Select a return reason and and click request return.
You will then receive an email with shipping instructions and a return shipping label. Please allow up to 4-7 business days for refunds to be processed once your return has been received by our warehouse.
For international returns, please note that original shipping costs, duties, and taxes are non-refundable. Additionally, a $25 fee will be deducted from your refund for any international return. Once you submit your return request, a prepaid return label and return authorization will be emailed to you. Please do not ship your return without a return authorization, as it will not be processed.
Please note that items purchased at a 30% or more discount are considered Final Sale and cannot be returned for a refund or exchange.
Cancellation Policy: You may cancel your pre-order within 7 days of placing the order for a full refund. After this period, cancellations will incur a 25% non-refundable fee to cover the associated costs of preparing your order.
Return Policy: Pre-order items are considered custom items and are non-refundable unless they arrive damaged or defective. Returns must be initiated within 14 days of delivery in their original, unused condition with all tags and packaging intact.