For all US & international orders
We are happy to offer Free Standard Shipping for a limited time! For international orders, any additional duties and taxes assessed by customs are the responsibility of the customer.
We are constantly endeavoring to improve our customer service. At this time, you may return/exchange any unused, unworn, undamaged items purchased within 15 days, and you shall be responsible for the shipping fee incurred.
All items must be returned in perfect condition, unused, and with the original dust bag. We are unable to offer an exchange or refund on items that are deemed damaged - scratched, worn or not in their original packaging. Sabrina Zeng reserves the right to refuse any return on merchandise that does not meet our return requirements.
Please follow below self return process. For exchanges and any further assistance, please email email@example.com.
1. Log in to your account by clicking the "log in" in the store's navigation or visit here.
2. Click the order that you want to submit the return for. If your order has more than one item, then select the items that you want to return.
3. Select a return reason and and click request return.
You will then receive an email with shipping instructions and a return shipping label. Please allow up to 4-7 business days for refunds to be processed once your return has been received by our warehouse.
Please note that items purchased at a 30% or more discount are considered Final Sale and cannot be returned for a refund or exchange.